Date revised and posted: March 7, 2011
Founded in 1888, the McGraw-Hill Companies is a leading global financial information company that helps professionals and students succeed in the knowledge economy. Leading brands include Standard and Poor’s, McGraw-Hill Education, Platts energy information services, and JD Power and Associates.
The McGraw-Hill Companies takes your privacy seriously. In 1997, we implemented a comprehensive Customer Privacy Policy that provides protection for Personally Identifiable Information (PII) collected in the course of meeting your product and service needs. The Corporation regularly reviews and updates the Policy to reflect changes in the law and global regulatory framework, customer expectations, technology and business processes.
Privacy Steering Committee
The Privacy Steering Committee, consisting of senior managers and executives across all of our business units and Corporate departments, is charged with overseeing implementation of the Corporation's Customer Privacy Policy for all products, services and Web sites in their respective business units. Additionally, members of the Privacy Steering Committee respond to issues regarding the Policy raised by business unit Privacy Officials or customers, and identify new issues that emerge regarding technology and privacy practices in their businesses. Most important, Privacy Steering Committee members conduct educational and training programs for Privacy Officials and employees within their business segments and certify full compliance by the segments with the Corporation's Customer Privacy Policy.
Senior Level Privacy Officials
Each business unit has appointed one or more Privacy Officials charged with directing and overseeing unit wide compliance with the Corporation's Customer Privacy Policy, including assuring appropriate personnel are trained to monitor compliance. Privacy Officials also are responsible for handling customer inquiries and customer marketing preferences relating to the business unit's privacy practices.
Customer Complaint Resolution
In those limited instances when a customer issue is not resolved through the appropriate Privacy Official, the customer may contact the Privacy Steering Committee Co-Chairs and request assistance in resolving the dispute. The Co-Chairs, who are senior executives, will conduct a prompt review of the issue and work with the Privacy Officials to resolve the matter. A written response will be provided to the customer as soon as possible.
Internal Review Procedures
The Corporation conducts regular compliance reviews to assess the degree of compliance with the Policy by each of our business units. If compliance problems are identified, we work to bring the unit into full compliance.
2010 Experience
An annual Corporate-wide review of the Corporation's online and offline privacy practices was completed in the first quarter of 2011, the results of which were distributed to senior management. The Customer Privacy Policy can be found on the Corporate Customer Privacy Policy page, and is made available in French, German, Spanish, Italian, Dutch, Japanese, Chinese and Russian to reach customers worldwide.
The McGraw-Hill Companies is proud of the strong relationship we have built with our customers, which is founded on trust in our products and services and the manner in which The McGraw-Hill Companies deals with its existing and prospective customers.
The Corporation will continue to provide updates about its experiences with the Customer Privacy Policy and alert you to any changes that are made. We welcome your feedback, comments and suggestions. Please feel free to email us at privacy@mcgraw-hill.com.
Harold McGraw, III
Chairman, President and CEO
The McGraw-Hill Companies
